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An Order Management System (OMS) is software used by many industries to enter and manage order processing. The OMS would normally be an integrated system that supports order entry, order management, and order delivery. Preferably it should be a centralized system with online updates, so that customers, sales representatives, and delivery agents can all access and update the same system and up-to-date information is available to all.

Orders can come from many sources, eg. Customer calls, faxes, e-mails, EDI, mobile devices (vendors carrying mobile devices), internet, etc. Order Management will include: Order Search, Customer Search, Order Modification, Approval, Cancellation, Order Copy, Product Search, Product Choice, etc. There can be many delivery mechanisms eg. Door Sales, 3PL, External Carrier, Customer Pick-up, etc. Another common use of order management software is by eCommerce and catalog companies. You can search for best online order management software through Focal Software.

This software provides the facility to enter an order, whether through a website shopping cart or a data entry system (for orders received through phone and mail). Once entered, valid orders are processed for warehouse fulfillment, such as picking/packing/shipping. Distinctive Features of an Order Management System

1. Marketing Information (Catalog, Promotions, Pricing)

2. Prospects

3. Seller (buying and receiving)

4. Customer Information and Search (Names, Addresses, Order History, Preferences, Product Listing, Pricing, Taxes, Credits, Promotions, Customer Bill-To, Ship-to, Alternative Ship-to, Support for Customer Hierarchy, etc.)

5. Product information and search (description, specialty description, inventory information (local warehouse/remote warehouse location, quantity, product replacement, complimentary items, product kit/group)

6. Pricing (Rules-based: Inventory, Cost-up, List-down, Specific and General Contracts, Discounts, Promotions, Best Price Comparison, and Item/Group Columns/Volumes)

7. Tax (Order Level or Line Level Jurisdictional Sales Tax)

8. Billing Terms

9. Credit Limit Management

10. Order Entry (Via Sales Order, Quotation, Credit Memo, Special Order, EDI)

11. Customer Order History

12. Customer Order Terms and Preferences

13. Order Processing (Selection, Printing, Picking, Packing)

14. Order Delivery (multiple shipping methods: external carrier, customer pickup, 3PL, etc.)

15. Customer Service (Returns and Refunds)

16. Capability of mass updates, duplicate orders, etc.

Management system

1. User-friendly interface

2. Adequate security features

3. Adequate Support and Documentation

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