Advantages of information technology in business – increased efficiency
The main advantage of introducing and improving information technology in companies is related to increased efficiency. Business is based on all kinds of processes and many of these processes are repetitive, slow and tedious for people. Computers and systems can be designed and implemented to perform these processes under strict business rules – processes such as logging service calls, filing files, or managing customer records. These tasks can actually be performed by humans, but computers and systems can do them more accurately (if properly designed) and much faster than humans. This brings us to the next benefit of information technology in business. You can also discover the expert IT services in Plymouth from the web.
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Better management decisions
One of the most useful functions and advantages of information technology is that it can store large amounts of data. Records of individual customer data, transactions, data movements, and updates are kept in all company systems for years. This data can be used, summarized, analyzed and displayed in almost any format imaginable to help employees make better business decisions. Data can show customer trends, financial analysis, system response times, profitable customers, whatever you store can be viewed in a suitable format. This allows employees – both analysts and management – to review this data and make decisions to improve the company and provide better services.
Improved customer service
Over the years, business information technology has improved greatly thereby contributing to better customer service. This can be measured in several ways – shorter lead times to acquire customers, more accurate information to customers about their accounts, faster execution times for products and services, better management of information and its application to customers.
All these points are due to the advantages of information technology in business.